Terms of Service
By accepting these General Conditions of Sale and Use, you confirm that you are of legal age in your country, state, or province and consent to allowing minors under your age to use this website. The use of our products for illegal or unauthorized purposes is prohibited, and you agree not to violate any laws, including copyright regulations, while using the service. Any breach of these terms will result in immediate termination of your services. We reserve the right to modify these terms at any time, with changes becoming effective upon posting. It is your responsibility to review these terms regularly, and continued use signifies acceptance of any updates.
Terms of sale
1. Disclosure
The seller may disclose personal information to third parties when required by law or to comply with legal processes, such as subpoenas, court orders, or government requests. Additionally, personal information may be shared with service providers necessary to fulfill orders, such as payment processors or shipping companies. The seller will not sell or rent personal information to third parties for marketing purposes without the buyer’s consent.
1.1 Consent
By making a purchase, the buyer explicitly consents to the collection, use, and processing of their personal information as outlined in the privacy policy. The buyer acknowledges that their data may be used for purposes related to order processing, communication, and fulfilling the transaction. The buyer may withdraw consent at any time, subject to applicable laws, but such withdrawal may affect the ability to complete or process future transactions.
2. Shopify Platform
This store is hosted on Shopify, which provides the e-commerce platform for selling and managing the buyer's transactions. Shopify may collect certain personal information, such as name, address, and payment details, to process the order. The seller is not responsible for how Shopify collects or handles this information. For more details on how Shopify handles personal data, the buyer should refer to Shopify's privacy policy.
3. Personal Information Collected
By making a purchase, the buyer agrees to provide necessary personal information, including but not limited to name, contact details, shipping address, and payment information. This data will be used solely for processing and fulfilling the order, and to communicate with the buyer about their purchase. The seller will handle all personal information in accordance with applicable privacy laws and their privacy policy. The buyer consents to the collection and use of their personal data as described.
4. Third-Party Services
By purchasing from this store, the buyer acknowledges that third-party service providers, such as payment processors, shipping carriers, and marketing platforms, may collect and process personal data as part of the transaction process. These third parties operate under their own privacy policies and terms of service, which the buyer should review separately. The seller is not responsible for how these third-party services handle personal information.
5. Conclusion of Contract
The contract between the buyer and the seller is concluded once the buyer has completed the order process, including providing payment details, and the seller has accepted the order by confirming the purchase. By placing an order, the buyer makes an offer to purchase the second-hand clothing, which the seller may accept or decline. The seller reserves the right to cancel or reject any order for any reason, including but not limited to availability issues or payment concerns. Once the order has been accepted by the seller, the buyer receives an order confirmation, at which point the contract is binding.
6. Return and Cancellation Rights
All sales of second-hand clothing are final. No returns, exchanges, or refunds will be accepted once the purchase is completed. The buyer acknowledges that the items are sold "as is" and accepts the condition of the clothing as described in the listing. There is no warranty or guarantee provided by the seller regarding the quality, durability, or condition of the items. In accordance with applicable laws, the buyer has no right to cancel or return the goods once the sale has been completed. By completing the purchase, the buyer agrees to these terms and waives any right to request a return or refund.
7. Disclaimer of Liability
The seller is not liable for any direct, indirect, incidental, special, or consequential damages arising from the purchase, use, or inability to use the second-hand clothing. The buyer acknowledges that all items are sold "as is" and that the seller does not guarantee the condition, durability, or performance of the goods. The seller will not be responsible for any damages or losses resulting from improper use, wear and tear, or failure to follow the provided care instructions. The seller’s total liability shall not exceed the purchase price paid for the item(s) in question. By completing the purchase, the buyer agrees to hold the seller harmless from any claims or damages arising from the use of the items.
8. Termination of Contract
The seller reserves the right to terminate the contract at any time, with or without cause, prior to the shipment of the goods. In the event of contract termination before shipment, the buyer will receive a full refund of any amounts paid. If the goods have already been shipped, the buyer may be subject to return and refund policies as described in the seller’s terms. The buyer may also terminate the contract by canceling the order prior to shipment, provided that the cancellation is made in accordance with the seller’s cancellation policy. Upon termination of the contract, both parties will be released from any further obligations under these terms, except for those that expressly survive the termination, such as any outstanding payments or return obligations.
9. Dispute Resolution and Jurisdiction
In the event of any dispute arising from or in connection with the sale of second-hand clothing, the buyer and seller agree to first attempt to resolve the issue amicably through direct communication. If a resolution cannot be reached through negotiation, the dispute will be submitted to binding arbitration or mediation, as agreed by both parties, in accordance with the applicable rules of [insert arbitration body or organization]. Any legal action arising from or related to these terms shall be governed by the laws of [insert jurisdiction], and the courts of [insert location] shall have exclusive jurisdiction. The buyer and seller agree to submit to the personal jurisdiction of these courts.
10. Privacy and Data Protection
The seller is committed to protecting the privacy and security of the buyer’s personal information. Any personal data collected during the purchase process, such as name, address, email, and payment details, will be used solely for processing the order and delivering the purchased items. The seller will not share, sell, or disclose the buyer’s personal information to third parties, except as necessary to complete the transaction or as required by law. By making a purchase, the buyer consents to the collection and use of their personal data as described in the seller's privacy policy. The buyer has the right to request access to, correction, or deletion of their personal data in accordance with applicable data protection laws.
11. Price Adjustments
The seller reserves the right to adjust the price of the second-hand clothing at any time without prior notice. Price changes may occur due to factors such as fluctuations in supply, demand, or other market conditions. Any changes in price will be applied to new purchases, and the buyer acknowledges that the price at the time of purchase is the final price. Discounts or promotions may be offered at the seller’s discretion and are subject to change without notice.
12. Customs and Import Fees
The buyer is responsible for all customs duties, taxes, and import fees associated with the purchase of second-hand clothing, including any charges that may apply upon arrival in the buyer's country. These costs are not included in the purchase price or shipping fees and must be paid by the buyer directly to the relevant authorities. The seller has no control over these fees and is not responsible for any delays or additional costs incurred during the customs clearance process.
13. Buyer’s Obligations
By purchasing second-hand clothing, the buyer agrees to fulfill the following obligations: (1) to provide accurate and complete information during the purchasing process, including delivery address and payment details; (2) to make timely payment for the items in accordance with the agreed terms; (3) to accept the goods in the described condition, understanding that all items are sold as-is; (4) to comply with any applicable local laws and regulations related to the purchase, import, and use of the clothing; and (5) to handle the items with care upon receipt, ensuring that they are used in a safe and responsible manner. The buyer also agrees to promptly notify the seller of any issues or discrepancies with the order, in accordance with the seller’s terms for claims or returns, if applicable.
14. Compliance with Laws and Regulations
By purchasing second-hand clothing, the buyer agrees to comply with all applicable local, state, and international laws and regulations, including but not limited to consumer protection laws, import/export regulations, and any relevant tax or hygiene standards. The buyer is responsible for ensuring that their purchase and use of the items comply with any legal requirements in their jurisdiction. The seller does not assume liability for any issues arising from the buyer’s failure to adhere to these laws and regulations.
15. Miscellaneous Provisions
These Terms of Sale constitute the entire agreement between the buyer and seller concerning the sale of second-hand clothing. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Any amendments or modifications to these terms must be made in writing and agreed upon by both parties. The buyer agrees to comply with all applicable local laws and regulations. Any dispute arising from or relating to this agreement will be governed by the laws of [insert jurisdiction], and any legal action must be filed in the courts of [insert location]. By making a purchase, the buyer acknowledges and agrees to these Terms of Sale. If these terms are translated into another language, they may be subject to different interpretations, and the English version shall prevail in case of any inconsistencies.
16. Condition and Defects
All second-hand clothing is carefully inspected and described to the best of our ability. Any visible defects, stains, or signs of wear are disclosed in the product description and photos. However, due to the nature of pre-owned items, minor imperfections may not be immediately visible or may be overlooked. By purchasing, the buyer acknowledges and accepts the condition of the clothing as described and shown. We make no guarantees regarding the absence of minor defects, and all items are sold "as is." The buyer agrees that no claims for defects or returns will be accepted unless the item significantly differs from the description provided.
17. Disclaimer of Warranty
All second-hand clothing is sold "as is," without any warranties or guarantees, either express or implied. We do not provide any warranty regarding the condition, durability, or functionality of the items. While we make every effort to accurately describe the condition of the clothing, we do not guarantee that the items will meet the buyer’s expectations or requirements. The buyer assumes all risks associated with the purchase and agrees that no claims for warranty or returns will be accepted once the sale is completed.
18. Photos and Illustrations
The photos and images provided represent the actual condition of the second-hand clothing, but slight variations may occur due to lighting, camera quality, or the display settings of the buyer’s screen. While we strive to ensure the accuracy of all photos, the color of the items may appear differently depending on the device or monitor being used. Additionally, measurements provided for each item are approximate and may slightly vary due to the nature of the product or how it is measured. The buyer acknowledges these potential discrepancies and accepts the item in its described condition.
19. Compliance with Local Laws and Regulations
By purchasing second-hand clothing, the buyer agrees to comply with all applicable local laws and regulations regarding the sale, purchase, and use of pre-owned goods. This includes, but is not limited to, compliance with hygiene standards, consumer protection laws, and any relevant tax or import regulations. The seller is not responsible for any issues arising from the buyer’s failure to adhere to local laws or regulations in their jurisdiction.
20. Intellectual Property Rights
All trademarks, logos, and brand names displayed on the clothing for sale are the property of their respective owners. By purchasing these second-hand items, the buyer acknowledges that no intellectual property rights or ownership of these trademarks or logos are transferred. The sale of these items is purely the sale of physical goods, and the buyer agrees not to use, reproduce, or distribute any intellectual property associated with the clothing without prior authorization from the respective rights holders.
Contact Information:
SHIPPING POLICY
All orders are shipped on Tuesday and Friday.
Shipping costs:
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Germany: free
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Europe: 15 eur
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USA: 20 eur
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worldwide: 30 eur
Within Europe everything will be shipped via DHL or UPS. Shipping to USA and other countries will be only via UPS.
Delivery time:
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Germany: 1-3 days
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Europe: 3-5 days
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USA: 5-7 days (the shipping time can be delayed if the product got stuck in customs)
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worldwide up to 10 days
If the item is very heavy or big the shipping costs can be higher than usual. All shipping costs will be instantly added in the checkout.
After the item is shipped you will receive the tracking number and the tracking service.
INFO: Express shipping or special requests are also available and can be discussed via E-mail or direct message on Instagram: @pppersona_store
NOTE: If you´re buying from overseas (not in the EU) fees can apply via customs. All customs, duties and import taxes are buyer´s responsibility upon import/delivery trough carier. We don´t declare packages as gift or with low value and also can´t refund any fees to you.
Shipping delays or losses can happen. If the tracking doesn´t update for around 2 weeks or if you think the package got lost please message us via E-Mail or Instagram direct message. We will get in touch with you and the shipping company to find a solution for the problem.
If the package got lost you will be refunded.
If the package got shipped, arrived and haven´t been picked up, we will resend it to you. Extra fees may aply for a new shipping label.
You won´t be refunded.
Extra information is always good. Please add every needed information for the shipping label to make sure the item arrives to the right adress.
REFUND POLICY
General Information:
Most of the items are pre-owned vintage clothes. They can have signs of use. Everything will be washed (if possible), dry cleaned and prepared to be in the best condition as possible.
In every desription the condition, size and other important informations will be applied.
Please read the full description before purchasing.
If the item is not as desribed in the description
or as shown in the pictures, we will refund the whole amount included shipping costs.
More information is provided down below.
-We won´t refund if the item doesn´t fit you or if you don´t like the item.
We can refund you in following aspects:
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Item is not desribed as shown in the pictures or mentioned in the desciption
Cancelation period:
Please message us maximum three days after the item arrived.
Consequences of revocation & Return:
If the item will be returned, we will provide a shipping label for you, so you can easily drop it off. The shipping costs will be paid by us.
After the item arrived at our location, it will be checked. After that we will refund you as quick as possible.
NOTE: If the item is in worse condition as before we will get in touch with you.
Cancelation form & Contact information:
Please message us via E-Mail:
Privacy Policy
1. Controller
We are the controlling website operator in the meaning of the above-mentioned legislation:
pppersona
Jonas Gehr
Gießereistraße 7M
92318 Neumarkt i.d.OPf.
Germany
2. Introduction
The protection of your personal data is of great importance to us, and we are committed to ensuring that your privacy is respected and safeguarded. This privacy policy provides a detailed explanation of the types of data we collect, how we process and use them, and the rights you have concerning your personal information.
The EU General Data Protection Regulation (GDPR) guarantees your fundamental rights and freedoms regarding the protection of your personal data.
Personal data is data that relates to an identified or identifiable natural person. A natural person is deemed to be identifiable if they can be directly or indirectly identified by being ascribed to an identifier such as a name or the like.
3. Collection and Processing of Personal Data
When you use our online store, we collect various types of personal data.
This includes information you provide when placing an order, such as your name, shipping and billing addresses, email address, and phone number. Payment-related details, such as encrypted credit card information or PayPal account details, are also processed to complete your transactions securely. Additionally, we gather technical data, such as your IP address, browser type, and website interactions, to enhance the usability of our website. If you contact us via email, we store your communication data to respond to your inquiries efficiently.
4. Purpose of Data Processing
The personal data we collect is used to facilitate a seamless shopping experience. We process your data primarily to fulfill and manage your orders, process payments, and deliver products to your specified address. Additionally, we use your information to provide customer support, respond to inquiries, and improve the overall user experience of our online store. Some data processing is necessary to comply with legal obligations, such as tax regulations and record-keeping requirements. Furthermore, if you have provided your consent, we may use your contact details to send promotional emails and updates about our store.
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Sale and Use.
5. Legal Basis for Data Processing
The processing of your personal data is based on various legal grounds under German law. When we process data to fulfill your orders, this is done in accordance with Section 6(1)(b) of the General Data Protection Regulation (GDPR) in conjunction with Section 28 of the German Federal Data Protection Act (BDSG), which permits data processing necessary for the performance of a contract. In cases where legal obligations require us to retain data, such as tax and accounting regulations, we rely on Section 6(1)(c) GDPR in conjunction with Section 147 of the German Fiscal Code (AO) and Section 257 of the German Commercial Code (HGB). If we process data to optimize our website and enhance user experience, this is based on our legitimate interest under Section 6(1)(f) GDPR. When you have given us explicit consent, such as for receiving newsletters, processing is carried out in accordance with Section 6(1)(a) GDPR.
6. Sharing of Data with Third Parties
In certain situations, it is necessary to share your personal data with third parties to ensure the efficient operation of our online store. This includes payment service providers such as PayPal or Stripe, who process transactions securely on our behalf. Shipping service providers, including DHL or Hermes, require your address details to deliver your orders. Additionally, IT service providers may have access to certain data as part of website maintenance and security measures. In compliance with legal and financial regulations, we may also share relevant data with tax authorities and legal advisors.
7. Data Retention and Storage
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This means that your order-related information will be stored for the duration required to complete the transaction, including shipping and return periods. Additionally, legal requirements may mandate that we keep certain financial records for tax and accounting purposes. Once the data is no longer required, we ensure its secure deletion.
8. Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any person of minor age to use this website.
SECURITY
We take necessary precautions and follow industry-standard practices to protect your personal data from being lost, misused, accessed without permission, disclosed, altered, or improperly destroyed.
If you provide your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is completely secure, we adhere to all PCI-DSS requirements and apply additional industry-recognized security standards.
9. Data Security Measures
We take the security of your personal data seriously and implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse. Our website employs encryption protocols to protect sensitive information, such as payment details. Additionally, access to personal data is restricted to authorized personnel who require it to perform their duties.
10. Use of Cookies and Tracking Technologies
Our online store uses cookies and similar tracking technologies to improve the shopping experience and analyze website traffic. Cookies are small text files stored on your device that help us recognize returning visitors and personalize content. Some cookies are essential for the operation of the website, while others are used for marketing and analytics purposes. We use different types of cookies, including:
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Essential Cookies: Necessary for the website’s functionality, such as enabling login sessions and processing orders.
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Performance Cookies: Collect information about how visitors use the website, helping us improve usability and navigation.
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Functional Cookies: Allow personalization by remembering preferences such as language settings.
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Marketing Cookies: Used to display relevant advertisements and track interactions with marketing campaigns.
11. Updates to This Privacy Policy
We reserve the right to update this privacy policy as needed to reflect changes in legal requirements, technological advancements, or modifications to our services. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed. We reserve the right to update the website anytime and if so you will see on the bottom (date) when we updated it the last time. It will take effect after the publication.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.
12. Your Rights Regarding Your Data
As a data subject, you have several rights concerning your personal information. You have the right to request access to your data and obtain details on how it is being processed (Article 15 GDPR). If you believe your data is incorrect or incomplete, you can request rectification (Article 16 GDPR). Under specific circumstances, you have the right to request the deletion of your data (Article 17 GDPR) or restrict its processing (Article 18 GDPR). Additionally, you have the right to request that your data be transferred to you or another entity in a structured format (Article 20 GDPR). If we process your data based on legitimate interests, you may object to this processing (Article 21 GDPR). To exercise any of these rights, please contact us using the details provided above.